Before you return your Christmas tree we would like to ask your attention one more time for the instruction video.
Our trees have a unique asymmetrical, natural shape, which needs more attention in styling then other trees. The video might help you to get a better understanding of how to set up the tree; and get the desired result.
If you still want us to continue with the return and refund we ask your attention for the following:
- Please submit the below form and include pictures of the product showing that the products packaging is completely intact. If you opened the packaging and you need to close this again for shipment: please do not use any tape, but rope or cable only, so that we can still reuse the packaging.
- Please note that the product and packaging need to be received in good status before I can arrange the refund for you. The refund will be processed once the product has been received and approved by our warehouse.
Many thanks in advance for your attention to this, so we can smoothly process your return and refund.
Oudezijds Voorburgwal 197
1012 EX Amsterdam