Terms and Conditions

1 General

1.1 The general terms and conditions are applicable to all agreements made between XMASDECO and the customer, with regard to online orders.
1.2 XMASDECO reserves the right to amend the general terms and conditions, as well as the contents of its website, at all times.
1.3 By placing an order, the customer declares, without any reservations, to be in agreement with the general terms and conditions of delivery.
1.4 We take great care in creating photos of the articles that are for sale through our online web shop. The photos only serve illustrative purposes and no rights can be derived from them.

2 Prices and Special Offers

2.1 The articles for sale on our web shop can be offered in Euro or GBP. The listed prices already include VAT. Shipping fees for the Netherlands, Belgium, Germany, England and France have already been accounted for in the prices listed on the web shop. For the other countries, shipping fees apply as indicated under the online web shop’s section for FAQs/Support.
2.2 XMASDECO is not liable for the consequences related to misprints, typing errors and / or programming or programme errors in its website. No rights can be derived from incorrect price information.
2.3 Special offers are only valid for as long as stocks last and for the indicated period.

3 Payment (for more information, refer to the section for FAQs)

3.1 Payment takes place by means of the payment methods offered on the website.
3.2 Order payments are always done in full and in advance. Orders will only be sent out after receipt of full payment.
3.3 Orders will be cancelled if full payment is not received within 3 days of placing the order.

4 Shipping fees

In case of exchange / return, the shipping costs of returning these items are for the customer’s own account.
The costs for return / exchange are € 22.50 per package. This amount should be paid in advance. With warranty we take the costs for our account.

5 Delivery

5.1 XMASDECO contracts the home delivery component of the order out to GLS Netherlands. We deliver in the following manner, in view of our seasonal products:
All products, if in stock, are delivered daily (Monday to Friday). For orders before 4.00 pm they will be shipped the next working day. Consult the FAQ on our webshop customer service for exact delivery times – depends on the destination country!
Of course we keep you well informed about the delivery of the products, so you know when to expect them. We also send you a Track & Trace code after shipment so that you can follow the delivery.

5.2 XMASDECO aspires to ship orders immediately after receipt of payment.
5.3 XMASDECO will do everything in its power to ship accepted orders as soon as possible. Customers will be informed, should a delivery be severely delayed – as a result of the item being temporarily out of stock, or for any other reason – or if an order cannot be completed in full, or not at all. In such a case, the customer is entitled to cancel the order within 24 hours, in writing.
5.4 XMASDECO is not liable for any damage that may be incurred by a customer, as a result of a delivery at the incorrect residential address, as provided by the customer.

6 Cancellations

6.1 Cancellation is not possible, unless done within 24 hours after placing the order, and on condition that the order has not yet been shipped. Cancellation can only be done by email.

6.2 A fee of € 10.00 will be charged to the customer as an administrative charge for the cancellation of a paid order, or in the event that an article is removed from an order.
Orders that have not been paid may be cancelled, free of charge, within 24 hours.

7 Exchanges and Returns

7.1 As a consumer you can return products within 14 days after the order. Of course, the product must be unused, and the packaging is still completely intact. Before sending products back, it is important to submit a return request. You can do this by filling in the contact form. Please clearly state the order number and the reason for return. The request will be answered within 24 hours.
7.2 The costs for return are for own account and are € 22.50 per package. With warranty or exchange we take the already made delivery and payment costs for our account. The return process takes place via a Pick up and return arrangement via GLS.

7.3 A return payment will be refunded to your account within 14 days after receipt of the return products (minus the costs of the return), provided the packaging is in good condition and completely returned. If this is not the case, we will contact you within 48 hours. If you have any questions please contact us in advance via the contact form.

7.3 Please note: for products that have been used and / or products that are returned in packaging that is no longer usable, we will charge costs for new packaging. Depending on the box, this can vary between € 4.50 and € 17.50.

7.4 Bitte beachten Sie: Da Xmasdeco saisonale Produkte liefert, behalten wir uns das Recht vor, Rücksendungen nach den Feiertagen abzulehnen / zu stornieren. Sie können Ihre gekauften Xmas Deco-Artikel daher nach Weihnachten nicht mehr zurückgeben.

8 Stock

All articles can be delivered from stock as from Octiber 15th. It may, however, occur that an article is temporarily out of stock or has been sold out. Our Customer Service will notify you asap in this regard. In this case, the customer may cancel the order, free of charge. XMASDECO will, in this case, take care of the refund.

9 Guarantee and Liability

9.1 XMASDECO guarantees that the products to be delivered comply with the standard norms and requirements that may be applicable, and that they are not defective.
9.2 The guarantee indicated under 1. is valid for a period of 6 months.
9.3 XMASDECO will provide you with a packing slip as proof of purchase for the purpose of the guarantee.

9.4 XMASDECO will, in the event that products to be delivered do not comply with these guarantees, within a reasonable period of time after receipt thereof, or, should the return shipment not be reasonably possible, after written notification with regard to the defect, from you, replace or ensure repair of the products, at the discretion of XMASDECO. In the event of replacement, you commit yourself, at this point already, to return the replaced product to XMASDECO, and to grant ownership thereof to XMASDECO.

9.5 The mentioned guarantee does not apply if the defect can be attributed to inadvisable or improper use, or when, without written consent from XMASDECO, you, or a third party, performed modifications, or attempted to perform modifications to the product, or used the product for purposes other than its intended use.

9.6 If the delivered product does not correspond with that which was agreed to, and this non-conformity is a defect in the sense of the arrangement for product liability, then XMASDECO is not liable for the resulting consequential damage.

9.7 That which is stipulated in the general terms and conditions, with regard to the guarantee, does not affect your entitlement to a guarantee, based on the law, all in consideration of that which is stipulated in these general terms and conditions, and in the agreement, including the nature and function of that which was sold and delivered to you.

9.8 When the manufacturer of a defective article is held liable for consequential damage, then the liability of XMASDECO is limited to the repair or replacement of the article, or a refund of the purchase price.

9.9 Without affecting the above mentioned, XMASDECO is not liable if the damage is a result of premeditation and / or serious misconduct and / or reproachable actions, or as a result of inadvisable or improper use on the part of the customer.
9.10 The limitations in liability for direct damage, stipulated in the general terms and conditions, do not apply if the damage is attributable to serious misconduct on the part of XMASDECO or its subordinates.

10 Privacy

Your personal information will be included in XMASDECO’s customer file. We use your personal information for execution of the agreement, performance of responsible customer management, risk management, and marketing purposes. We do not make any information known to third parties who may infringe on your privacy. You may notify us by email if you no longer want to receive commercial offers from us.

11 Copyright on image and text material

The text and / or image material may not be copied, saved, made public, reproduced, or used in any other way, without prior written consent. Violation will result in legal action.
XMASDECO is a brand of The Xmas Designers, supplier of unique Christmas projects.

Registration number: 08268583
Box-Companies Ltd.
72 High Street Haslemere Surrey
GU27 2LA London
United Kingdom

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Due to continuous production and logistics challenges in 2022 and 2023, we cannot guarantee the delivery and support in the way you can- and are entitled to- expect from us. Therefore, we are currently unable to deliver our Xmasdeco collection during the 2023 season but please leave your email to get a notification as soon as we can do so again.

If you have any queries or need other support, email us at

Wishing you a wonderful Festive Season,

The Xmasdeco team

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