Order before November the 1st and get ready for Christmas with
up to 60% extra discount on all Christmas Trees!

FAQ

FREQUENTLY ASKED QUESTIONS
Find here the answers to the most frequently asked questions.

If you have any other questions, please do not hesitate to contact us. Via our contact form or Whatsapp us: +31 6 3837 9463.

Our support team is more than happy to help!

What are the shipping costs?

Your order will have free delivery from 50 euros for the following countries: The Netherlands, Germany, France, Belgium and the United Kingdom.
Delivery to countries below will incur the following delivery cost:

Country Delivery Time Price per Package
Austria 72 hour 10.50
Belgium 24 hour delivery included from €50,-
Czech Republic 72 hour 15.50
Denmark 48 hour 10.50
France 48 hour delivery included from €50,-
Germany 48 hour delivery included from €50,-
Italy 72 hour 15.50
Luxembourg 24 hour 8.50
Poland 72 hour 15.50
Portugal 72 hour 19.50
The Netherlands 24 hour delivery included from €50,-
Spain 72 hour 18.50
Sweden 72 hour 18.50
Switzerland 72 hour 13.50
United Kingdom 48 hour delivery included from €50,-
Delivery costs to other countries upon request.
How long for delivery?

All products are delivered daily (Monday till Friday). For orders before 4pm they are sent the next working day. See the table below for the expected delivery day.

Of course we keep you well informed about the delivery of the products, so you know when to expect them. We also send you a Track & Trace code after sending, so that you can follow the delivery.

Country Delivery Time
Austria 72 hour
Belgium 24 hour
Denmark 48 hour
France 48 hour
Germany 48 hour
Italy 72 hour
Luxembourg 24 hour
Poland 72 hour
Portugal 72 hour
Spain 72 hour
Sweden 72 hour
Switzerland 72 hour
Czech Republic 72 hour
United Kingdom 48 hour

Delivery costs to other countries upon request.
‘please contact me’
info@xmasdeco.com

Delivery or Self Collect?

For the delivery of our products we rely on GLS, one of the largest transportation companies in Europe. GLS, with deliveries of over 300 million packages per year, guarantees reliability, speed and secure delivery of our products.

And that is important as our customers want to receive their Christmas orders in time!

Your order will be delivered to your home from Monday to Friday (no deliveries on Saturday and Sunday). If you are not at home to receive your delivery, your package will again be delivered the following working day. If you also miss this offer then the delivery person leaves his contact details, after which you can make an appointment or pick up the package elsewhere.

It is not possible to collect the package yourself.

Payment terms

We offer a wide range of payment options, per country, for you to choose from. We accept payment via well known credit cards such as iDeal, Carte Bleue, Paypall, Bank Transfer and DIRECTebanking.

For some payment options we will charge a surcharge. We will clearly indicate this during the ordering process.

How do I trace my order?

Via the Track and Trace system of our transporter you can follow the order closely. You will receive a Track and Trace number as soon as the order is sent. Note that this Track and Trace often only works after 8pm.

How can I log-in?

You can place your orders without the use of your name or a password on Xmasdeco.com.

If you wish, you can create an account with your first order. With that you can log in and, for example, follow your order. You can also use previously entered address data when placing new orders.

I forgot my password?

In case you forgot your password, click here to request a new password.

What about the guarantee?

All products have a one year guarantee from date of delivery. Please contact our customer service via the contact form and mention the order number. To claim a guarantee you need the invoice. We will send this via email after placing the order. Naturally, the normal traces and damage due to improper use are not covered by the guarantee.

How can I return any items?

As a consumer you can return products within 14 days after the order. Of course, the product must be unused, and the packaging is still completely intact. Before sending products back, it is important to submit a return request. You can do this by filling in the contact form. Please clearly state the order number and the reason for return. The request will be answered within 24 hours. The costs for return are for own account and are £ 22.50 per package. With warranty or exchange we take the already made delivery and payment costs for our account. The return process takes place via a Pick up and return arrangement via GLS.

A return payment will be refunded to your account within 14 days after receipt of the return products (minus the costs of the return), provided the packaging is in good condition and completely returned. If this is not the case, we will contact you within 48 hours. If you have any questions please contact us in advance via the contact form.

Please note: for products that have been used and / or products that are returned in packaging that is no longer usable, we will charge costs for new packaging. Depending on the box, this can vary between £ 4.50 and £ 17.50.

 

In case I have a complaint?

If your complaint concerns the quality or the condition of the delivered items within the return period of 14 days, you can use the contact form and request a return. Please clearly describe the defect or complaint and state the order and invoice number! If you have other complaints, please contact our customer service. Our contact form is therefore the simplest and fastest. You will receive a response the same day!

You can also send an email to info@xmasdeco.com.

How secure are my private details?

Our web shop is well designed and secured with the SSL certificate of “Norton Secured” by ‘Verisign’, one of the most secure payment systems available.

Make sure https:// goes before our web address.

Privacy Policy

We are very careful with the information you provide us, such as your name, address and other details. Please read our ‘privacy policy’ for details.

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Why clients choose Xmasdeco
Ordered before 16:00, delivered for free within 24 hours! from €50
Customers give us a 9.1
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